Advances in technology, online communication and self-service channels have brought about a shift in customer expectations. The way consumers choose to interact with businesses is rapidly changing, and some contact centres are struggling to evolve at the current rate.
The incessant growth of the internet in recent years has completely transformed the world we live in today. Rapidly evolving into an interconnected global network of systems and information; the internet has had an overwhelming impact on business conduct worldwide.
Taking place on the 4th July at the Grange Tower Bridge Hotel in London, the London Venues Summit returned for its 8th year this 2016. The event brought the capital city’s most-sought after venues, prominent industry influencers and senior decision-makers together for a day of ideas, inspirations, tools and tactics. Read More
Lindsay Taylor, PA Coach and Trainer and former PA herself, joins us as a speaker at the London Venues Summit to share some top learning tips with our delegates. Lindsay has previously hosted sessions at our former PA Life Summit and last year’s PA Life Training Day; we took a few minutes to speak to her about her role, the PA and EA industry and her latest book the ‘A – Z Pearl of Wisdom for Executive Assistants’ at this week’s London Venues Summit. Read More
We caught up with Anthony Stears, The Telephone Assassin and prominent industry influencer to discuss the latest trends in the contact centre and customer service industry at last week’s Call Centre Conference. Read More
The Call Centre Conference kicked off to a great start with Chair Nicola Collister, Managing Director of Custerian beginning the day with some words on recent industry trends. Our attendees then sat in on some brilliant sessions led by established keynote speakers and industry experts. Our main seminars from the morning were headed up by William Montgomery, CEO of TEN, Ian Williams, Director of Jericho, Carolyn Blunt Director of Real Results Training, Simon Norie, Custerian Co-Founder, while Anthony Stears, The Telephone Assassin, hosted a Q&A session. Read More
The Training & Development Summit took place on the 23rd and 24th May 2016 at the Whittlebury Hall Hotel in Northampton and was once again, a huge success. Read More
In today’s age of uncertainty, with many economic challenges ahead, the need to reduce costs across all aspects of business is now more important than ever before. As the world continues to suffer the consequences of the sharp economic decline from the early 2000s and more recently the decision to leave the European Union; businesses need to look internally to keep control of operating costs. Read More
Forum Events take over the events scene this 2016 with the much-anticipated return of the London Venues Summit. Taking centre stage at the outstanding Grange Tower Bridge Hotel in London on the 4th July; the London Venues Summit, once again, brings key industry players together to discover the best venues the capital city has to offer and beyond. Read More
The Call Centre Conference returns this 2016 bigger and better than ever with keynote speakers, leading brands and some of the biggest brains in the industry. Read More